Store Policy


PAYMENT AND PRICES

Qatrah  accepts Visa, MasterCard, and American Express, PayPal. You will receive the order confirmation via e-mail after you place the order. Orders to countries outside the US may be subject to  import duties and/or taxes, which are levied once your package reaches your country. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.

PRIVACY POLICY

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).


SHIPPING POLICY

All orders placed Monday-Friday (excluding holidays) will ship within 5-7 business days from head office in Union City, NJ. We offer a delivery in 3-5 working days for US  and 1-3 weeks for the rest of the world depending on delivery destination.

Shipping is free for all US Customers. All goods will be sent to the address you provide with shipping address form. We are not liable for damages or losses due to shipping.

Shipping is flat 20$ for rest of the world.


EXCHANGES AND RETURNS

Exchanges (change colour, size, style) and returns (money back) can be made within 14 days after reception of the goods. The item must be returned to us in unused, perfect condition. Returns will only be accepted if labels and original packaging are fully intact. You are responsible for the shipping of returned items back to Qatrah. Items lost in transportation will not be compensated for. Shipping charges on returned merchandise are at the customers expense. However, Qatrah will not charge additional shipping on exchanges. Refunds for returned merchandise will be made within 2 weeks of the return of the product, to the original purchasers credit card.

 

Please address your return to:

Qatrah Inc                                                                 
539 38th St Apt 307 Union City
NJ USA 07087